Booking.com Contract

Last Updated: March 2026 - MiTuCasa

These terms and conditions (the "Booking Contract") of MiTuCasa are binding for the Manager and his staff ("Manager") of the accommodation ("Structure") and for all travelers ("Guest") who book through the MiTuCasa website and forms (both "Parties"). This Booking Contract is not binding for Guests who book through third-party platforms (Booking.com, Airbnb, other OTAs) which apply their own terms of service, although some points of this contract remain valid where explicitly stated ("Platform"). This Booking Contract and the confirmation email sent by the Manager contain the entire agreement with the Guest and constitute the contractual documentation. It is strongly recommended to read carefully. No clause or provision contained in this Booking Contract affects the Guest's rights recognized by Italian law. The contract is concluded online without requiring a paper signature: consent is expressed through booking confirmation according to EC Regulation 593/2008.

1. Booking Procedure

MiTuCasa offers two booking methods at the Manager's discretion:

Method 1: Full Payment in Advance

You pay the complete amount stated in the initial estimate (accommodation + expenses + deposit) provided by the Manager via email or website. Once all required data and payment are received, the booking request is confirmed only after receiving the confirmation email from the Manager with cancellation policy. At that moment, this Booking Contract previously accepted by the Guest online or via email becomes active.

Method 2: Deposit + Balance at Check-in

You pay a deposit at booking to secure availability. The accommodation balance is paid at check-in according to agreed methods. Booking is confirmed with the Manager's confirmation email. This method may also be requested by Guests who book on other Platforms.

Guest's Responsibility: Carefully verify all details of the estimate and booking request form before making any payments. Read the entire confirmation email and immediately inform the Manager of errors or omissions. It is the Guest's responsibility to ensure receipt of the confirmation email by: (1) verifying that the provided email address is correct and functional, (2) checking that spam filters allow emails from the Manager through, (3) verifying that the email has not been mistakenly deleted or sent to spam folder. The Manager assumes no responsibility for non-receipt due to these causes.

The Guest may request a copy of this Booking Contract from the Manager at any time.

2. Payment: Accepted Methods and Facilitators

The payment facilitator used by MiTuCasa for online payments is Stripe Inc., registered in the United States with registered office at 510 Townsend Street, San Francisco, CA 94103. Payments are secure and protected with SSL 256-bit encryption.

Payment Method	Limitations	Notes
Credit/Debit Card	No limitations	Recommended method, immediate processing
Cash	Maximum 1,999.99 euros per transaction	According to Legislative Decree 178/2020, only if accepted by Manager
Bank Transfer	No limitations	Processing time 1-3 business days
Other Methods	Not accepted	POS debit cards, NFC, cryptocurrencies not available (except agreements with third-party platforms)

In case of non-payment of the requested amount within the agreed deadlines, the Structure reserves the right not to accept the booking and cancel it.

3. Cancellation or Modification by the Guest

To cancel or modify the booking, contact the Manager via email, telephone, WhatsApp, or through the form on the website in a timely manner. Contact details are available in the confirmation email and on the MiTuCasa.com website.

Cancellation Timing	Refund	Withholdings
More than 60 days before	Full refund	No withholdings
15-60 days before	Full refund	Any administrative fees
Less than 15 days before	No refund	Full amount or deposit withheld
No-show	No refund	Full amount or deposit withheld

Booking Date Modifications:

Before 15 days: Modification possible (subject to availability). Manager may charge price differences based on seasonality.
After 15 days: Modification possible (subject to availability). Manager may charge price differences plus any expenses due.

4. Cancellation or Modification by the Structure

The Manager normally does not make changes to bookings already agreed and accepted. However, problems may arise that make it necessary to modify or cancel a booking.

In such cases, the Guest will be contacted promptly and informed of the modification or cancellation. If the booking is canceled, the Manager will refund all amounts paid.

Cancellation with less than 15 days notice: In the rare event that cancellation notification occurs with less than 15 days notice, the Manager may offer (at its discretion) a discount voucher on the Guest's future bookings.

5. The Stay: Schedule and Rules

Check-in Schedule

The Guest will be accepted starting from the time specified in the confirmation email. Times are communicated in writing with due advance notice.

Check-out Schedule

The Guest must leave the Structure by the time specified in the confirmation email. Late check-out available upon request (if available).

Luggage Storage

Available before check-in or after check-out upon request and subject to availability.

Late Arrival: In case of late arrival, contact the Manager immediately at the contact details indicated in the confirmation email. Without prior notice, access to the Structure is not guaranteed. In case of no-show after 10:00 PM on check-in day without prior notification, the Manager may consider the booking canceled and withhold amounts already paid or the deposit. This point also applies to bookings made on other platforms.

The Guest is required to inquire by contacting the Manager if certain services mentioned on mitucasa.com are active. The Structure may have specific rules (no smoking, pets not allowed, etc.) that must be respected to avoid penalties. We advise informing yourself before booking by consulting the specific Structure regulation.

6. Promotions and Discounts

Any promotions or discounts offered by MiTuCasa may exclude certain services to maintain lower costs. Guests who participate in promotions or discounts are advised to always ask the Structure if there are services excluded from the offer that appear on the website or Booking Platform.

7. Guest Duties and Responsibilities

The Guest agrees to act in compliance with the provisions expressed in the regulation available at the Structure, any regulations communicated by the Manager, and these Booking Conditions.

The Guest agrees to keep and leave the Structure (premises, common and private areas), furnishings, kitchen equipment, dishes, glasses, and any objects in use in good condition. The Guest agrees not to cause damage to walls, doors, windows, or other parts of the Structure, nor take any action that could reasonably be considered a nuisance to neighbors, tenants, or other adjacent occupants.

The Guest must take all necessary measures to protect personal belongings during the stay. The Guest authorizes the Manager to handle any objects found unattended within the Structure. The Guest is responsible for verifying that spaces and all objects present are in excellent condition. If anything is found not working, broken, or deteriorated, it must be reported immediately to the Manager.

The Guest must ensure that all persons included in the booking have tourist insurance coverage (covering cancellation, flight delays, luggage loss) and health insurance coverage (covering evacuation, repatriation). If the Guest does not have such insurance or wants to integrate it, MiTuCasa Insurance can be activated at the time of booking or at check-in.

The number of occupants in the Structure must correspond exactly to the authorized number. It is forbidden to change the group composition during the stay. Pets are allowed only where permitted by the Manager and can never be left alone or in conditions that cause annoyance or damage. In case of non-compliance, the Manager may deny access or require immediate departure without any refund.

The Guest agrees to allow during the stay, at reasonable and/or agreed times, access to the Manager or representatives for essential repairs, emergencies, or compliance verification. If the Guest remains beyond the agreed check-out time, the Manager has the right to access the spaces and take necessary measures to remove the Guest according to law, applying additional costs for each hour of delay.

The Guest must inform the Manager before booking of any medical condition, disability, or physical condition requiring special precautions or structural compliance. The Guest is solely responsible for data provided and undertakes not to omit or give false information. The Guest is also responsible for providing correct, complete, and updated contact details for the entire duration of the stay.

The Guest who made the booking is responsible for the actions and behavior of all group members. The Guest is also responsible for obtaining their consent before providing personal data to the Manager. The Guest must ensure the security of the Structure and equipment during the stay. The Guest will be held responsible and subject to compensation if, for example, keys are left attached to the entrance door or windows are left open causing a theft. The Structure reserves the right not to accept Guests without minimum hygiene accessories that could cause degradation of objects.

Manager Limitation of Liability: Except for willful misconduct or gross negligence, the Manager is not liable for any damages suffered by the Guest as a result of failure, delay, or incorrect fulfillment of services provided in the contract.

8. Damages Policy

The maximum ceiling for damages is set at 5,000 euros. The maximum deposit required is 500 euros, to be paid at the time of booking or at check-in (except for special agreements with third-party platforms).

Situation	Procedure	Discount Applied
Guest reports damage immediately	Direct debit if deposit insufficient, or partial withholding of deposit for damage amount	20% discount on object value for timely communication
Manager discovers damage at check-out	Inspection (15-30 minutes), direct debit if deposit insufficient, or partial withholding	No discount

During check-out, the Guest may be asked to remain 15-30 minutes for inspection. If damage is found, the Guest must sign a liability sheet authorizing the Manager to withhold the agreed amount as compensation (unless otherwise agreed).

The Manager will send photos of the damage via email and estimate or receipt for restoration or purchase of the damaged object. The Guest has the right to oppose according to legal terms.

Damage Disputes: In case of disputes, the Manager reserves 15 days to send a damage compensation request through the platform where the booking was made. If not possible, legal action will be taken if no agreement is reached on payment due.

The damages policy is not linked to: general cleaning, ordinary wear and tear, any crimes suffered (theft), or non-physical damages (smoking fines or introduction of pets if not allowed).

9. Administrative Sanctions

Each Structure has specific regulations due to territorial circumstances, local laws, type of housing, condominium rules, etc.

Violation of these rules results in a pecuniary administrative sanction starting from a minimum of 50 euros, at the Manager's discretion. It is strongly advised to inform yourself about obligations and sanctions by consulting the Structure regulation where you are staying.

Common Violation Examples:

Smoking in prohibited areas: sanction 50-200 euros
Introduction of pets if not allowed: sanction 50-150 euros
Check-out beyond schedule without notice: sanction 50 euros
Undeclared extra guests: sanction 50-100 euros per person
Unauthorized parties: variable sanction based on damage

10. MiTuCasa Insurance

MiTuCasa offers comprehensive insurance at the cost of 60 euros per person that covers various risks and facilitates the Guest in many aspects. More details on coverage are available at mitucasa.com/insurance.

Flexible Cancellation

If you cancel the booking after the standard 15-day refund period, you are still entitled to the full amount paid plus any deposit. No expenses will be charged.

Refund for Structure Issues

If the Structure does not match the description and the Manager cannot resolve quickly, causing interruption of stay, you will be fully refunded for unused days.

24/7 Assistance

Manager assistance available 24 hours a day for any emergency or need during the stay.

Free Luggage Storage

Free luggage storage for up to 5 days, before check-in or after check-out.

Deductible for Damage and Medical Expenses

Deductible of 250 euros per person for any medical expenses during stay days or for damage caused to the Structure.

Assistance for Theft of Luggage/Documents

Manager assistance in case of theft of luggage or documents during the stay.

11. Complaints

The Structure is designed to offer Guests a welcoming stay. However, if you believe there are grounds for submitting a complaint, it is essential to ensure timely corrective actions.

In case of problems, contact the Manager immediately to facilitate rapid resolution. If it is not possible to remedy during the stay, the Manager may offer (at discretion and based on severity) a discount voucher on future bookings at all MiTuCasa Structures.

Complaints Procedure: The Guest must always contact the Manager for complaints relating to the booking or other nature. You can write via email to complaints@mitucasa.com or fill in the online form dedicated to complaints. Complaints can be submitted even after the stay, within a maximum of 15 days from check-out.

12. Confidentiality and Personal Data Protection

The Parties undertake to exchange all information necessary for correct execution of the stay service. The Manager adopts all necessary measures to ensure adequate protection of data and confidential information received from the Guest.

The Manager undertakes not to disclose to third parties any confidential information of the Guest. The same obligation of confidentiality applies to the Guest towards the Manager.

Regulatory Compliance: The Parties guarantee that personal data which they become aware of as a result of this contract will be treated in full compliance with privacy legislation (Legislative Decree 196/2003 - Code regarding protection of personal data and pursuant to Articles 13-14 of European Regulation GDPR 679/2016).

13. Limitations of Liability

The Manager disclaims all liability towards the Guest in case of:

Payment problems caused by third parties
Problems of any magnitude with platforms where the stay was booked
Refusal to process payment transactions imposed by third-party payment solution providers
Failure to inform the Manager of unbooked persons accessing rooms or areas of the Structure
Forgetfulness of personal belongings left in the Structure
Unethical actions or actions that violate applicable laws
Lack of legal authorization for minors staying in the Structure
Lack of services during non-working hours or holidays

14. Intellectual Property Rights

All rights in the MiTuCasa website (technology, content, trademarks, graphics) are owned by MiTuCasa or its licensors. By using the site, the Guest agrees to do so only for intended purposes and respecting the following conditions:

You may not monitor, copy, extract, download, reproduce, or otherwise use website elements for commercial purposes without written authorization
MiTuCasa closely monitors every visit and blocks anyone (or automated systems) suspected of: conducting unreasonable searches, using software to collect prices or information, performing operations causing excessive server stress

Image Upload: By uploading an image to the site (e.g., a document), you confirm that: it corresponds to reality (not altered nor owned by others), does not contain viruses, you have permission to share it, MiTuCasa is authorized to use it for stay-related purposes, it does not violate privacy rights of others, you accept full responsibility for any legal disputes. MiTuCasa is not responsible for uploaded images and is entitled to remove any image at its discretion.

15. Applicable Law and Jurisdiction

This Booking Contract (including any non-contractual obligations arising therefrom) entered into between the Guest and the Manager is governed by the laws in force in Italy.

Both parties agree to entrust exclusive jurisdiction in case of litigation or other disputes to the Court of Rome.

16. Miscellaneous Provisions

Transfer of the booking or other rights and responsibilities set forth in this Booking Contract to third parties is not permitted without prior written consent from the Manager.

If at any time the provisions agreed in this Booking Contract are held to be unenforceable for any reason under applicable law, such provisions will be invalid without affecting the remaining provisions.

This Booking Contract, together with the cancellation method and confirmation email contents, contains the entire agreement between the parties and replaces any previous agreements (oral or written). No declaration, commitment, or promise during negotiation prior to confirmation will be considered binding unless explicitly expressed in the contract.

The Manager disclaims any liability regarding breach of this Booking Contract or other liability arising from insolvency or delay resulting from circumstances beyond the Manager's reasonable control, including (by way of example): floods, fires, explosions, accidents.

Acceptance of Terms and Conditions

By completing the booking through the online procedure or providing digital signature, you expressly declare that you have read, understood, and fully accepted these Booking Conditions. The contract becomes binding upon receipt of the confirmation email from the Manager.

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