Translated version. This page is a courtesy translation for informational purposes only. In case of any discrepancy, the original Italian version shall prevail.

Booking Contract

Last Updated: March 2026 - MiTuCasa

These terms and conditions (the "Booking Contract") of MiTuCasa are binding on the Manager and their staff ("Manager") of the accommodation ("Property") and on all travelers ("Guest") who book through the MiTuCasa.com website. This contract is not binding on those who book through third-party platforms (Booking.com, Airbnb, other OTAs) which apply their own terms of service, although some provisions of this contract remain valid where explicitly indicated. The booking contract and the confirmation email received from the Manager constitute the entire agreement between the parties and must be read carefully. No clause affects the Guest's rights recognized under Italian law. The contract is concluded online without the need for a handwritten signature: consent is expressed through booking confirmation in accordance with Regulation (EC) 593/2008.

1. Booking procedure

MiTuCasa offers two booking options at the Manager's discretion:

Option 1: Full payment in advance

Pay the full amount stated in the quote (stay + fees + security deposit) at the time of booking. The booking is confirmed only upon receipt of the Manager's confirmation email specifying the cancellation terms. At that point, the booking contract accepted online or via email becomes active.

Option 2: Deposit + balance at check-in

Pay a security deposit at the time of booking to hold availability. The balance for the stay is paid at check-in using the agreed payment method. The booking is confirmed with the Manager's confirmation email. This option may also be requested by guests booking through other platforms.

Guest responsibility: Carefully check all details in the quote and booking form before making any payments. Read the confirmation email in full and immediately report any errors or omissions. It is the Guest's responsibility to ensure receipt of the confirmation email by: (1) verifying that the email address provided is correct and active, (2) ensuring that spam filters allow emails from the Manager to be received, (3) checking that the email has not been filtered into the spam folder. The Manager assumes no responsibility for non-receipt due to these causes.

The Guest may request a copy of the booking contract from the Manager at any time.

2. Payments: accepted methods and processors

The online payment processor used by MiTuCasa is Stripe Inc., registered in the United States at 510 Townsend Street, San Francisco, CA 94103. Payments are secure and protected with 256-bit SSL encryption.

Payment method	Limitations	Notes
Credit/debit card	No limitations	Recommended method, immediate processing
Cash	Maximum 1,999.99 euros per transaction	Per D.Lgs. 178/2020, only if accepted by the Manager
Bank transfer	No limitations	Processing time 1-3 business days
Other methods	Not accepted	POS debit card, NFC, cryptocurrencies not available (unless agreed with third-party platforms)

In the event of non-payment of the required amount by the agreed deadlines, the Property reserves the right to decline and cancel the booking.

3. Cancellation or modification by the Guest

To cancel or modify a booking, contact the Manager promptly via email, phone, WhatsApp, or through the contact form on the website. Contact details are available in the confirmation email and on the MiTuCasa.com website.

Cancellation timing	Refund	Charges
More than 60 days before	Full refund	No charges
15-60 days before	Full refund	Possible administrative fees
Less than 15 days before	No refund	Full forfeiture of amount paid or security deposit
No-show	No refund	Full forfeiture of amount paid or security deposit

Booking date changes:

Before the 15-day threshold: Changes possible (subject to availability). The Manager may charge any price differences based on seasonality.
After the 15-day threshold: Changes possible (subject to availability). The Manager may charge price differences plus any applicable fees.

4. Cancellation or modification by the Property

The Manager does not normally make changes to confirmed bookings. However, issues may arise that make modification or cancellation necessary.

In such cases, the Guest will be contacted promptly and informed of the change or cancellation. If the booking is cancelled, the Manager will refund all amounts paid.

Cancellation with less than 15 days' notice: In the rare event that a cancellation notice is given with less than 15 days, the Manager may offer (at their discretion) a discount voucher for future bookings at MiTuCasa properties.

5. The stay: hours and rules

Check-in

The Guest will be welcomed from the time specified in the confirmation email. Times are communicated in writing with adequate advance notice.

Check-out

The Guest must vacate the Property by the time specified in the confirmation email. Late check-out upon request (if available).

Luggage storage

Available before check-in or after check-out. Cost: 5 euros per day per piece of luggage (no hourly rate).

Late check-in: In the event of a delay, contact the Manager immediately using the contact details in the confirmation email. Without prior notice, access to the Property is not guaranteed. If the Guest fails to arrive by 10:00 PM on the check-in date without prior notification, the Manager may consider the booking cancelled and retain any amounts already paid or the security deposit. This provision also applies to bookings made through other platforms.

The Property may have specific rules (no smoking, no pets, etc.) that must be respected to avoid penalties. We strongly recommend familiarizing yourself with the Property's regulations before booking.

6. Promotions and discounts

Any promotions or discounts offered by MiTuCasa may exclude certain services in order to maintain lower costs. Guests taking advantage of promotions or discounts are advised to always check with the Property whether any services are excluded from the offer.

7. Guest obligations and responsibilities

The Guest agrees to act in accordance with the regulations available at the Property, any instructions communicated by the Manager, and these Booking Terms and Conditions.

The Guest undertakes to keep and leave the Property (rooms, common and private areas), furniture, kitchen equipment, crockery, glassware, and all items in use in good condition. Causing damage to walls, doors, windows, or other parts of the Property is not permitted, nor are any actions that could reasonably be considered a nuisance to neighbors, tenants, or other adjacent occupants.

The Guest must take all necessary measures to protect their personal belongings during their stay. The Guest authorizes the Manager to handle any items found unattended inside the Property. The Guest is responsible for verifying that all spaces and items are in excellent condition. If anything is found to be not working, broken, or in a state of disrepair, it must be reported to the Manager immediately.

The Guest must ensure that all persons included in the booking have travel insurance coverage (cancellation, flight delay, lost luggage) and medical insurance coverage (evacuation, repatriation). If the Guest does not have such coverage or wishes to supplement it, they may activate MiTuCasa Insurance at the time of booking or at check-in.

The number of occupants at the Property must exactly match the authorized number. Changing the group composition during the stay is not permitted. Pets are only allowed where expressly permitted by the Manager and may never be left unattended or in conditions that cause nuisance or damage. Failure to comply may result in the Manager denying access or requiring immediate departure without any refund.

The Guest agrees to allow the Manager or their representatives access to the Property during the stay, at reasonable and/or agreed times, for essential repairs, emergencies, or contract compliance checks. In the event of the Guest remaining beyond check-out time, the Manager has the right to access the premises and take the necessary measures to remove the Guest in accordance with the law, applying additional charges for each hour of delay.

The Guest must inform the Manager before booking of any medical conditions, disabilities, or physical conditions that require special accommodations or structural compliance. The Guest is solely responsible for the accuracy of the information provided and undertakes not to omit or provide false information. The Guest is also responsible for providing correct, complete, and up-to-date contact details for the entire duration of the stay.

The Guest who made the booking is responsible for the actions and conduct of all group members. They are also responsible for obtaining their consent before providing personal data to the Manager. The Guest must ensure the security of the Property and its contents during the stay. They will be held liable and subject to compensation if, for example, they left keys in the door or windows open in their absence and this resulted in a theft. The Property reserves the right to refuse Guests who lack basic hygiene items that could cause deterioration of the furnishings.

Manager's limitation of liability: Except in cases of willful misconduct or gross negligence, the Manager accepts no liability to the Guest for any damages resulting from failure, delay, or inaccurate performance of the services provided under this contract.

8. Damage policy

The maximum damage liability is set at 5,000 euros. The maximum security deposit required is usually 500 euros (depending on the Property), payable at the time of booking or at check-in (unless otherwise agreed with third-party platforms).

Situation	Procedure	Discount applied
Guest reports damage immediately	Direct charge if security deposit is insufficient, or partial withholding of security deposit for the damage amount	20% discount on the item's value for prompt reporting
Manager discovers damage at check-out	Inspection (15-30 minutes), direct charge if security deposit is insufficient, or partial withholding of security deposit	No discount

At check-out, the Guest may be asked to remain for 15-30 minutes to allow for an inspection. If damage is found, the Guest must sign a liability form authorizing the Manager to retain the agreed amount as compensation (unless otherwise agreed).

The Manager will send photos of the damage by email along with a quote or receipt for the repair or replacement of the damaged item. The Guest has the right to contest this in accordance with applicable law.

Damage disputes: In the event of a dispute, the Manager reserves 15 days to submit a compensation request through the platform on which the booking was made. If this is not possible, legal action will be taken if no agreement on the amount due is reached.

The damage policy does not cover: general cleaning, ordinary wear and tear, criminal acts suffered (theft), or non-physical damages (fines for smoking or bringing in unauthorized pets).

9. Administrative penalties

Each Property has specific regulations based on local circumstances, local laws, type of accommodation, building rules, etc.

Violation of these rules results in an administrative monetary penalty starting at a minimum of 50 euros, at the Manager's discretion. Guests are strongly advised to familiarize themselves with the obligations and penalties by consulting the specific regulations of the Property where they will be staying.

Examples of common violations:

Smoking in prohibited areas: penalty 50-200 euros
Bringing pets where not permitted: penalty 50-150 euros
Late check-out without prior notice: penalty 50 euros
Undeclared extra guests: penalty 50-100 euros per person
Unauthorized parties: variable penalty based on damages

10. MiTuCasa Insurance

MiTuCasa offers comprehensive insurance at a cost of 60 euros per person, covering various risks and providing assistance in many aspects of the stay. Full details on coverage are available at mitucasa.com/en/insurance.

Flexible cancellation

If you cancel after the 15-day standard refund window, you are entitled to the full amount paid plus any security deposit. No charges will be applied.

Refund for property issues

If the Property does not match its description and the Manager is unable to resolve the issue promptly, resulting in an early departure, you will be fully refunded for any unused nights.

24/7 assistance

Manager assistance available 24 hours a day for any emergency or need during the stay.

Free luggage storage

Free luggage storage for up to 5 days, before check-in or after check-out.

Damage deductible and medical expenses

250 euro deductible per person for any medical expenses incurred during the stay or for damages caused to the Property.

Luggage and document theft assistance

Manager assistance in the event of luggage or document theft during the stay.

11. Complaints

The Property is set up to offer Guests a comfortable stay. However, if you believe there are grounds for a complaint, it is essential to ensure timely corrective action.

In the event of any issues, contact the Manager immediately to facilitate a prompt resolution. If it is not possible to remedy the problem during the stay, the Manager may offer (at their discretion and based on severity) a discount voucher for future bookings at all MiTuCasa properties.

Complaints procedure: The Guest must always contact the Manager for booking-related or other complaints. You may write via email to [email protected] or complete the dedicated online complaints form. Complaints may also be submitted after the stay, within a maximum of 15 days from check-out.

12. Confidentiality and personal data protection

Both parties undertake to share all information necessary for the proper execution of the accommodation service. The Manager takes all necessary measures to ensure adequate protection of confidential data and information received from the Guest.

The Manager undertakes not to disclose any confidential information about the Guest to third parties. The same confidentiality obligation applies to the Guest with respect to the Manager.

Regulatory compliance: Both parties guarantee that personal data they become aware of as a result of this contract will be processed in full compliance with applicable privacy regulations (D.Lgs. 196/2003 - Italian Personal Data Protection Code, and pursuant to Arts. 13-14 of the EU GDPR Regulation).

13. Limitations of liability

The Manager accepts no liability to the Guest in the event of:

Payment issues caused by third parties
Issues of any nature with platforms through which the stay was booked
Refusal to process payment transactions imposed by third-party payment solution providers
Failure to inform the Manager of unbooked persons accessing rooms or areas of the Property
Personal belongings forgotten at the Property
Actions that are unethical or in violation of applicable law
Lack of legal authorization with respect to minors staying at the Property
Unavailability of services during non-working hours or public holidays

14. Intellectual property rights

All rights to the MiTuCasa website (technology, content, trademarks, graphic design) are the property of MiTuCasa or its licensors. By using the website, the Guest agrees to do so only for the intended purposes and in compliance with the following conditions:

Monitoring, copying, extracting, downloading, reproducing, or using elements of the website for commercial purposes without written authorization is not permitted
MiTuCasa carefully monitors every visit and blocks anyone (or automated systems) suspected of: conducting unreasonable searches, using software to collect prices or information, or performing operations that cause excessive stress on the servers

Image uploads: By uploading an image to the website (for example a document), you confirm that: it is an accurate representation (not altered or owned by others), it does not contain viruses, you have permission to share it, MiTuCasa is authorized to use it for stay-related purposes, it does not violate anyone's privacy rights, and you accept full responsibility for any legal disputes. MiTuCasa is not responsible for uploaded images and is authorized to remove any image at its own discretion.

15. Governing law and jurisdiction

This Booking Contract (including any non-contractual obligations) entered into between the Guest and the Manager is governed by the laws in force in Spain.

Both parties agree to submit any disputes or other disagreements to the exclusive jurisdiction of the courts of Barcelona.

16. Miscellaneous provisions

Transfer of the booking or any other rights and obligations established under this contract to third parties is not permitted without the prior written consent of the Manager.

If at any time any of the agreed provisions are found to be unenforceable for any reason under applicable law, such provisions will be invalidated without affecting the remaining provisions.

This Booking Contract, together with the cancellation terms and the contents of the confirmation email, contains the entire agreement between the parties and supersedes any prior agreements (oral or written). No statement, undertaking, or promise made during pre-confirmation negotiations shall be considered binding unless explicitly stated in the contract.

The Manager accepts no liability for breach of this contract or other liability arising from insolvency or delays resulting from circumstances beyond the Manager's reasonable control, including (by way of example): floods, fires, explosions, accidents.

Acceptance of terms and conditions

By completing the booking through the online procedure or by providing a digital signature, you expressly declare that you have read, understood, and fully accepted these Booking Terms and Conditions. The contract becomes binding upon receipt of the Manager's confirmation email.

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